FAQs
Are your products VEGAN?
Yes, all our products are vegan.
What is the SHELF LIFE of your products?
We say that our products are shelf stable for 1 year after opening, unless noted otherwise (but it is usually much longer). Since our products receive frequent exposure to water, they contain broad spectrum preservatives for optimum safety and waste reduction.
How do I know which product is good for my HAIR TYPE?
In the drop down we sort our products by hair type and desired result to help you narrow down products that are right for you!
I have allergies and/or sensitive skin. What do I need to know?
Pay careful attention to our full ingredients list, know your allergies and do not use a product if it contains a known allergen. Always perform a patch test when using new products if you are unsure that you will have a reaction to, especially if you have skin sensitivities. We have a lot of unscented products if you are sensitive to scent.
I have allergies and/or sensitive skin. What do I need to know?
Pay careful attention to our full ingredients list, know your allergies and do not use a product if it contains a known allergen. Always perform a patch test when using new products if you are unsure that you will have a reaction to, especially if you have skin sensitivities. We have a lot of unscented products if you are sensitive to scent.
Do you use ESSENTIAL OILS in your products?
We offer unscented products for those with fragrance and essential oil sensitivities. We formulate our skincare products at no more than 1% of essential oil content.
How do I store my Corvus Beauty products?
Store shampoo and conditioner bars using a well-draining soap dish or hanging mesh bag, and never let them sit directly in a pool of water. This will greatly extend the life of your bar. Always use clean hands when handling your products to optimize the integrity and shelf life of your products.
What does SUSTAINABILITY mean to your company?
We try to refrain from using greenwashing terms and fear-based marketing. Because, "clean" and "green" are not regulated terms and are virtually meaningless from an accountability standpoint. We focus on low waste products with minimal, plastic-free packaging. We use certified compostable materials, as well as recyclable packaging. Even our labels are printed on tree-free sugar cane paper and are 100% certified compostable (even the adhesive). We offer refill options. Each product page has a sustainability section where we highlight the product's before and end-of-life information, ethical supply chain, and relevant certifications. We believe sustainability is more than just swaps, so we give back to environmental causes and are transparent about our process when we do so. Shipping is carbon neutral through offsets.
What does using sustainable INGREDIENTS look like to your company?
When using plant-based ingredients we utilize the CITES and INCI databases and never use endangered or threatened species. In addition to looking at a plants conservation status, we take that a step further and also consider a plants productivity, growth patterns and abundance from an ecological perspective. Ideally we look for small, single-source farms that utilize regenerative farming practices (intercropping, shade-grown, etc) wherever possible. Ingredients are also evaluated for their fair-trade practices, local community focus, and any relevant eco-certifications. We will always prioritize fair trade over organic. We look at carbon footprint and the overall life cycle. We also use nature-derived and/or nature-identical safe synthetics when it makes the most sustainable sense to do so. For example, we use lab-made mica because it is safer, doesn't use child labor/slavery and it has a significantly lower carbon footprint. Where it is impossible to hit every check mark, we prioritize conservation ecology and fair trade practices that promote holistic and inclusive sustainability.
Do you use PALM OIL in your products?
Palm is highly productive as a plant-based ingredient and because of this it can sometimes be the most sustainable option. When we use an ingredient containing palm oil, we are committed to sourcing that is compliant with RSPO (which stands for Roundtable on Sustainable Palm Oil). For more information on this, the WWF (World Wildlife Fund) provides an annual scorecard/progress report.
How do I DISPOSE of my packaging afterwards?
We advocate for a circular economy. We understand that accessibility can be an issue, so we try to use packaging that is most widely accessible to promote a circular economy and provide education on waste and reducing plastic pollution. Our paper packaging is FSC certified and can be either composted or recycled. We provide end-of-life information on all our products in the sustainability section of every product page.
What is your turnaround time for SHIPPING?
Expect the processing of your order to take 1-3 business days, but no more than 3 -5 business days during big sales events or holidays. Due to the perishable nature of personal care goods (beauty products), returns are not accepted. However, if your product arrives damaged, I will replace it! Just contact us with your order information and a photo of the damaged product. A replacement will be on it’s way in 1 - 3 business days.
What is your RETURNS policy?
Due to the perishable nature of our products, we do not accept returns at this time. If your product is broken or defective, reach out to us via email and we will resolve the issue.
What types of PAYMENT do you accept?
We accept PayPal on our website, and Shop Payments offers all the major credit cards and payment options through our storefront. Sales tax is charged for packages shipping within the state of Wisconsin, or wherever else applicable.
Do you offer local pickup for MILWAUKEE locals or free shipping?
Absolutely! For MILWAUKEE, WI folks, if you would like to arrange a local pickup and forego shipping charges, I can accommodate this. Just select the local option at checkout or leave a comment when you order stating "LOCAL WI PICKUP - NO SHIPPING" to avoid shipping charges. We will then communicate via email / direct message to arrange the pickup location and time. For all shoppers, orders $50 and over ship for free!
Absolutely! For MILWAUKEE, WI folks, if you would like to arrange a local pickup and forego shipping charges, I can accommodate this. Just select the local option at checkout or leave a comment when you order stating "LOCAL WI PICKUP - NO SHIPPING" to avoid shipping charges. We will then communicate via email / direct message to arrange the pickup location and time. For all shoppers, orders $50 and over ship for free!
Do you offer international shipping?
Yes, through our Etsy shop platform the international shipping process is easy and straight forward! We do not yet offer international shipping through our website at this time.
Help! I think my package is lost!
Corvus Beauty is not responsible for packages once they have been released to USPS. If your order seems to be delayed or missing, start by contacting your local USPS office, or by turning on tracking notifications. Please reach out to Corvus Beauty by emailing us at info@corvusbeauty.com after you have taken these steps. Every reasonable attempt will be made to insure you receive your order in a timely manner.
More questions? Please contact us and we will follow up with you in a timely manner!